Scope
This Business Policy establishes the principles that guide corporate actions, ensuring strategic alignment, good governance and sustainable growth.
1. Purpose of the Business Policy
Set guidelines for action for all areas of the organisation, promoting coherence between the strategic vision, the 2026/2027 goals and an organisational culture based on ethics, innovation, efficiency, customer focus and sustainability.
This policy serves as the basis for all other corporate policies, including Quality, Compliance, Privacy, Information Security, HR and IT.
2. Strategic Principles
A. Strategic Direction and Sustainable Growth
Business decisions are guided by the 2026/27 Strategic Plan, prioritising commercial growth, portfolio expansion and increased competitiveness. We promote sustainable results through investments in technology, global partnerships and service diversification.
B. Excellence in Delivering Value
We are committed to implementing efficient operational models, with standardised and automated processes. Our teams apply modern management methodologies, aligned with international best practices.
C. Customer Orientation and Long-Term Relationships
CHK prioritises transparent relationships, clear communication and continuous follow-up. We work to strengthen trust and provide solutions that allow clients to focus on their core business.
D. Technological Innovation and Digital Transformation
We incorporate AI, automation and modern architectures into our operations and services. We maintain an ecosystem of partnerships with international manufacturers to ensure up-to-date solutions.
E. Development and Appreciation of People
We promote a collaborative, inclusive environment oriented towards continuous learning. We encourage knowledge sharing and joint growth, with a focus on continuous training, inclusion and skills development.
F. Governance, Ethics and Corporate Responsibility
We operate with integrity, transparency and responsibility, ensuring legal and regulatory compliance. Information security is treated as a corporate priority.
G. Social Impact and Contribution to the Country
We develop actions that promote digital inclusion and support secondary school and university students in strengthening their technology skills through professional internships.
3. Implementation and Responsibilities
The company's management ensures that this Business Policy is understood and applied in all areas. Each department is responsible for translating these principles into internal objectives, processes and indicators. Other policies detail specific requirements, in line with this overall guidance.
4. Ethics, Compliance and Corporate Integrity
CHK is committed to acting ethically, transparently and in accordance with the laws and regulations in force in the country.
- a) Compliance Culture: All employees must comply with internal policies, standards and legal requirements.
- b) Compliance Committee: Whenever necessary, a Compliance Committee will be set up to monitor, review and guide compliance practices.
- c) Equality and Inclusion: It is our duty to ensure an inclusive environment, with equal opportunities and free from discrimination.
5. Data Protection and Privacy
The company undertakes to protect personal data, in accordance with applicable law and with best security and privacy practices, against unauthorised access, alteration, loss, destruction or improper disclosure.
- a) Privacy Principles: Customer data will be processed only for legitimate and contractual purposes, communicated to the parties involved.
- b) Information Security: We apply technical and organisational measures to ensure the protection of personal data. These include internal controls, access policies, encryption and secure information management practices, in accordance with the APD (Data Protection Agency) legislation and the ISO 27001 standard.
- c) Data Ownership: Data subjects have the right to:
- Access their personal data;
- Correct inaccurate or outdated information;
- Have their data deleted, where permitted by law;
- Request clarifications or additional information through the company's official contact channels.
6. Monitoring and Review of the Policy
This policy will be reviewed periodically, ensuring consistency with organisational growth, technological change and changes in the external environment. Strategic results, corporate indicators and performance reports feed the review cycle.